Customer Service

We value you as a customer. If you have any questions or need assistance, please contact us at:

Phone: 212-219-1430

Fax: 212-219-1439 

Mailing Address:
Amy Conway, LLC
104 Franklin Street
New York, NY 10013 USA 


We guarantee the authenticity of all products purchased through and authorized retailers.  


Amy Conway warranty policy covers basic repairs and manufacturing defects for 90 days. The jewelry will either be replaced or repaired. A sales receipt, from an authorized retailer must accompany the piece for the warranty to be valid. This warranty is void if the jewelry has been damaged by accident, negligence, unauthorized service or other factors not due to defects in material or workmanship. 

Jewelry Care Instructions

We want your Amy Conway jewelry to last forever. Please follow the care guidelines below.
1. Polish your sterling silver with a rouge-treated polishing cloth. After wearing, store your jewelry in the provided anti-tarnish bag or an airtight container.
2. To minimize scratching, please remove jewelry before participating in athletics and any other activity that could damage the piece. Be aware that water or other liquids will damage the piece.