We appreciate the trust you place in Amy Conway Studio, LLC, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on August 1, 2008, describes the information we collect and how we use it.
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Amy Conway Studio, LLC
1012 Marquez Place, 104b
Santa Fe, NM 87505
Telephone: 505-992-1041
Email: info@amyconway.com
Information We Collect:
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:
· Place an order from our catalogs or on our Web site
· Make a purchase at one of our Retail stores
· Return an item or make an exchange
· Inquire about our services
· Request a catalog
· Receive a gift package
· Participate in a marketing survey, promotion or event
We maintain the data that you provide us, along with a record of your purchases, in a secure database.
Using Information We Collect:
At Amy Conway Studio, LLC, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
· Process and track your order
· Provide the services you request
· Contact you about the status of an order
· Send you catalogs or promotional offers we believe will be of interest to you
· Identify your product and service preferences
· Customize our communications to you
· Provide information concerning product recalls or products you have purchased
· Improve our merchandise selection and customer service
Information We Share with Others and Your Privacy Rights:
We do not share or sell any of your personal information with any party outside of Amy Conway Studio, LLC.
How We Use Email:
When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order at amyconway.com, you will receive an email confirmation and, in most cases, an email with package tracking information.
It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each promotional electronic correspondence.
Updating or Reviewing Your Information:
To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
Security:
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. It is our practice to use encryption whenever we receive or transmit sensitive data.
When you make a purchase, request a catalog or make an inquiry or referral on our web site, your transactional information is transmitted in a safe, encrypted format.
Privacy of Children on Our Web Site:
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Policy Changes:
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.